DS3.5:

DS 3.5 Monitoring and Reporting

Control Objective:

Continuously monitor the performance and capacity of IT resources. Data gathered serve two purposes: 1.) To maintain and tune current performance within IT and address such issues as resilience, contingency, current and projected workloads, storage plans and resource acquisition; and 2.) To report delivered service availability to the business as required by the SLA. Accompany all exception reports with recommendations for corrective action.

Applicability:

Sarbanes-Oxley

HIPAA

GLBA

PCI

FISMA

NIST SP 800-66

Ditscap

Control Exception

User Defined

Risk Association Control Activities:

1. Risk: Security incidents and incompliance with information security procedures may go overlooked and not addressed.

a. SOX.3.1.1: Management should monitor security incidents and the extent of compliance with information security procedures.

Implementation Guide:

Process Narrative
Insert a description of the process narration that is applicable to the existing control statement this narrative refers to.

Process Illustration
Insert a process diagram, flowchart or other visual representation here to illustrate the process narrative.

File:Someimage.jpg

Control Commentary
Insert a description of the control that is applicable to the existing control statement this commentary refers to.

Control Exception Commentary
Insert a description of the control exception that is applicable to the existing control statement this commentary refers to.

Evidence Archive Location
Insert Evidence Description Here.

Control Status and Auditors Commentary
Describe the condition of the applicable control and its effectiveness. Set the color icon to a redlock.jpg, yellowlock.jpg or greenlock.jpg.

File:Redlock.jpg

Remediation Plan
Insert remediation plan, applicability, or any information that indicates what needs to be done.

Supplemental Information:
ITIL Service Delivery, Availability Management
ITIL 8.7 Availability measurement and reporting Service Delivery
ITIL Capacity Management
ITIL 6.3.1 Monitoring

ISO 6.3 Responding to security incidents and malfunctions
ISO 8.2 System planning and acceptance
ISO 8.4 Housekeeping
ISO 9.7 Monitoring system access and use