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- ...by the BSI Group. It is based on and intended to supersede the earlier, BS 15000.<br> ISO 20000, like its BS 15000 predecessor, was originally developed to reflect best practice guidance con ...2 KB (298 words) - 14:25, 23 April 2010
- ...which is currently embodied in the ISO/IEC 20000 standard (previously [[BS 15000]]). ...37 KB (5,348 words) - 10:12, 8 September 2011